FAQ
Question1:
What is your shipping policy and how long will it take for my order to arrive?
Answer: Standard shipping typically takes 5-7 business days after processing (1-2 business days). Expedited options are available at checkout.
Question2:
Do you ship internationally?
Answer: Yes, we ship internationally. Costs and times vary by destination and are calculated at checkout. International customers are responsible for any customs duties or import taxes.
Question3:
What is your return and exchange policy?
Answer: We accept returns and exchanges on unworn, undamaged items within 30 days of delivery. Initiate returns via our WADROBE Returns Center. Final Sale items are excluded.
Question4:
What if the product I want is out of stock?
Answer: Use the "Notify Me When Available" button on the product page. We will email you immediately upon restock, which usually occurs within 2-4 weeks for popular items.
Question5:
How do I determine the correct size for me?
Answer: Please refer to the detailed Size Guide available on every product page, next to the size selection. Contact support for personalized fitting advice.
Question6:
How do I care for my WADROBE garments?
Answer: Always follow the specific washing and care instructions located on the inner tag of the garment. We generally recommend washing in cold water and air drying.
Question7:
How can I pay for my order, and is my payment information secure?
Answer: We accept all major credit cards and PayPal. Your payment is secure as we use SSL encryption technology and comply with all PCI standards.
Question8:
Can I modify or cancel my order after placing it?
Answer: Please contact us immediately (within 1 hour) of placing the order. Once an order enters the shipping process, we are unable to make any changes.
Question9:
How can I contact WADROBE customer service?
Answer: You can reach us via Email (support@wadrobe.com), Live Chat on our website, or Phone [+92-3270327263]. We aim to respond within 24 hours.
Question10:
Do you have a loyalty program or offer discounts?
Answer: Yes! Sign up for our WADROBE Insider newsletter to receive exclusive sales access and a 10% discount on your first order.